Managing the Matrix: The Secret to Surviving and Thriving in Your Organization

By Dawn Metcalfe

Business, Personal growth | Hardback


Debra was not in a good mood as she entered Johann’s office for their third meeting. One of her colleagues had just been promoted and, although the guy who got it was good, she didn’t think he was any better than her. Well, except at one thing, he was always playing politics - sucking up to the more senior guys and volunteering to be on any committee going. Debra knew the type - went to the same school, belonged to the same club - she didn’t have a hope against the kind of connections he had so she might as well give up. It seemed doing a good job just wasn’t enough around here. Debra and Johann work in an environment with multiple and complex reporting lines – in other words, a matrix. There’s room to “slip between the cracks” – if a person wants to take advantage of confusion over who is managing performance; or if they can’t make the necessary transition to self-management. Communication can be difficult even when there is an apparently shared language. Read how Johann and Debra work together to identify the skills needed to succeed in a matrix, and how using Emotional Intelligence (EI) can develop specific behaviours you can incorporate in your daily job. The result will help reduce stress and increase your chances of success.


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Debra was not in a good mood as she entered Johann’s office for their third meeting. One of her colleagues had just been promoted and, although the guy who got it was good, she didn’t think he was any better than her. Well, except at one thing, he was always playing politics - sucking up to the more senior guys and volunteering to be on any committee going. Debra knew the type - went to the same school, belonged to the same club - she didn’t have a hope against the kind of connections he had so she might as well give up. It seemed doing a good job just wasn’t enough around here. Debra and Johann work in an environment with multiple and complex reporting lines – in other words, a matrix. There’s room to “slip between the cracks” – if a person wants to take advantage of confusion over ...


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Author, Workplace Culture Advisor, Executive Coach and Speaker Dawn Metcalfe helps organisations create cultures of candour – where all are empowered to hear and be heard more effectively, in a tolerant and respectful way. Having lived and worked all around the world, she’s written two books (Managing the Matrix and The HardTalk Handbook) on workplace communication and what’s needed to succeed, and developed the modular, blended HardTalk training programme to help people effectively engage in difficult conversations – no matter culture, background or experience. Dawn’s third book will be published in early 2020.


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Author, Workplace Culture Advisor, Executive Coach and Speaker Dawn Metcalfe helps organisations create cultures of candour – where all are empowered to hear and be heard more effectively, in a tolerant and respectful way. Having lived and worked all around the world, she’s written two books (Managing the Matrix and The HardTalk Handbook) on workplace communication and what’s needed to succeed, an...


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