The HardTalk Handbook: The definitive guide to having the difficult conversations that make a difference

By Dawn Metcalfe

Business, Personal growth, Psychology & philosophy | Paperback, eBook


The HardTalk Handbook is an interactive guide to mastering the science and art of difficult conversations we keep avoiding. Using extensive research and neuroscience techniques, it explores the reasons behind the way we behave when communicating and how to combat those behaviours that hold us back. It demonstrates how to resolve conflict and support a culture of change and transformation. Discover why we’d rather ‘put up’ instead of ‘turn up’ and how our natural instinct to ‘speak louder’ is far less important than ‘listening hard’. Whether you need to tell a colleague they smell, that your boss’s approach is ineffective or any other type of HardTalk you have experienced, this Handbook will show you the skills you need to succeed at the conversations that make all the difference – no matter culture, background or experience.


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The HardTalk Handbook is an interactive guide to mastering the science and art of difficult conversations we keep avoiding. Using extensive research and neuroscience techniques, it explores the reasons behind the way we behave when communicating and how to combat those behaviours that hold us back. It demonstrates how to resolve conflict and support a culture of change and transformation. Discover why we’d rather ‘put up’ instead of ‘turn up’ and how our natural instinct to ‘speak louder’ is far less important than ‘listening hard’. Whether you need to tell a colleague they smell, that your boss’s approach is ineffective or any other type of HardTalk you have experienced, this Handbook will show you the skills you need to succeed at the conversations that make all the difference – no matte...


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Author, Workplace Culture Advisor, Executive Coach and Speaker Dawn Metcalfe helps organisations create cultures of candour – where all are empowered to hear and be heard more effectively, in a tolerant and respectful way. Having lived and worked all around the world, she’s written two books (Managing the Matrix and The HardTalk Handbook) on workplace communication and what’s needed to succeed, and developed the modular, blended HardTalk training programme to help people effectively engage in difficult conversations – no matter culture, background or experience. Dawn’s third book will be published in early 2020.


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Author, Workplace Culture Advisor, Executive Coach and Speaker Dawn Metcalfe helps organisations create cultures of candour – where all are empowered to hear and be heard more effectively, in a tolerant and respectful way. Having lived and worked all around the world, she’s written two books (Managing the Matrix and The HardTalk Handbook) on workplace communication and what’s needed to succeed, an...


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